Privacy Policy

1. Introduction

Momentra ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our sales call coaching service at momentra.co.uk (the "Service").

2. Information we collect

2.1 Account information

When you create an account, we collect your email address, name, and authentication credentials. If you sign up via Google or Microsoft, we receive your basic profile information from those services.

2.2 Call recordings and transcripts

When you upload a call for analysis, we process and store the audio file, generate a transcript, and produce a coaching analysis. This data is associated with your account and accessible only to you and your team members (if applicable).

2.3 Usage data

We collect information about how you use the Service, including pages visited, features used, and timestamps. This helps us improve the product.

2.4 Payment information

Payment processing is handled by Stripe. We do not store your full credit card number. We receive and store your Stripe customer ID and subscription status.

3. How we use your information

We use your information to:

• Provide the Service (transcription, analysis, coaching)
• Authenticate your access
• Process payments and manage subscriptions
• Send transactional emails (e.g., analysis complete, payment receipts)
• Improve and develop the Service
• Respond to support requests

4. AI and machine learning

We do not use your recordings or transcripts to train AI models. Your data is processed through Azure OpenAI and Azure Speech Services to generate transcriptions and analyses. These services process your data on-demand but do not retain it for training purposes.

5. Data sharing

We share your data only with:

• Service providers necessary to operate the Service (see Subprocessors below)
• Team members in your organisation (if you use team features)
• Legal authorities if required by law

We never sell your data to third parties.

6. Subprocessors

We use the following third-party services to provide the Service:

7. Data retention

• Active data: Stored until you delete it or close your account
• Deleted calls: Removed from active systems immediately; purged from backups within 30 days
• Account data: Retained for 30 days after account closure, then deleted
• Payment records: Retained as required for tax and legal compliance

8. Data security

We implement security measures including:

• AES-256 encryption at rest for all stored data
• TLS 1.3 encryption for data in transit
• Access controls and audit logging
• Regular security reviews

9. Your rights

Under GDPR and UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Export your data (data portability)
• Object to processing
• Withdraw consent

To exercise these rights, email us at privacy@momentra.co.uk.

10. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (with your consent) to understand how the Service is used. You can manage cookie preferences in your browser.

11. Changes to this policy

We may update this policy from time to time. We'll notify you of material changes via email or in-app notification.

12. Contact

For privacy-related questions, contact us at: privacy@momentra.co.uk

Momentra Ltd
United Kingdom